Laptop freezes when moved or lifted
Problem description:
The laptop freezes when moved or lifted. When the laptop is on a table and not touched, it works fine. The laptop freezes only when moved.
Possible cause:
1. Poor connection between memory module and motherboard.
2. Faulty memory slot.
3. Faulty motherboard.
Possible troubleshooting steps and repair solution:
When the laptop freezes if moved or lifted it’s likely that the problem is somehow connected to the memory module/modules.
Maybe one of the memory modules is not making good contact with the memory slot, or the slot itself is faulty.
Here’s how you can troubleshoot the problem.
1. Try reconnecting memory modules and test if it fixes the problem.
2. Test the laptop with each memory module installed into each slot separately. Move or lift the laptop and see if you can find the failure pattern. If the laptop works fine with both modules installed into the slot A but freezes with both modules installed into the slot B, most likely the slot B is bad.
If one of the memory slots is bad, you’ll have to replace the whole motherboard or use it with only one memory modules installed into the good slot.
If reconnecting or moving memory modules from one slot to another doesn’t help and the laptop still freezes, most likely there is a problem with the motherboard. Apparently, there is a faulty solder joint somewhere on the motherboard. When you move or lift the laptop, you actually flex the motherboard and because of that it fails and freezes the system.
Tags: Laptop freezes
Reader's Comments
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My Acer Laptop behaving very strangly……
its works when u move it or lift it from any flat surface…..
it wont work on the flat surface but as soon as u lift it from the surface,it will start working normally.
i hav cleaned the fan and hav reseted the cpu.. but no luck….
any idea???
Aun Raza,
How exactly it’s failing? No video?
Try reconnecting memory modules. Maybe one of the modules is not making good connection with the slot.
Try removing memory modules one by one. Test the laptop with each one separately.
I am facing exactly the same problem. But in my case, the laptop freezes for about half a second, there’s a buzzing sound and then it becomes normal again…. Its a toshiba satellite u600….purchased it around 2 weeks back…..
Nishant,
Maybe you have hard drive protection software enabled. It’s possible the laptop freezes for a moment because of these software.
Disable the hard drive protection software for a while and try again. Does it fix your problem?
Wow!! Thanks a lot my friend..It works..!!!!
My almost new Acer laptop freezes if you pick it up or move it. Acer wanted $65.00 to fix it even though it is under warranty.Iam not experienced enough to open it up and mess with the internal parts. Any suggestions would be appreciated.
jvicknpc,
It’s hard to tell what is wrong. Could be something simple like loose memory module or something complicated like failing motherboard.
First, I would try reconnecting both memory modules. Also, try reconnecting the hard drive. If it doesn’t help, send it to Acer for repair.
Not sure why they are charging $65 for a warranty repair. Maybe they think this is a software related problem. There shouldn’t be any charges for hardware repair under warranty.
Hi;
My Dell Inspiron 6400 laptop is acting somehow strange.
It works well and if i lift it or move it, it will not freeze. But after a while (that’s not predictable) the screen freezes and when I lift the laptop or move it, it restarts. I have checked the mainboard for any soldering troubles, but didn’t find any.
I have to mention that the I/O controller IC from Intel on the Mainboard gets very hot sometimes.
I also check the CPU and HDD temperature, they are normal.
Looking forward to your advice.